Service Delivery Manager - Fixed‑Price Projects for Azure Government & Microsoft GCC High Enablement Job at Agile IT, San Diego, CA

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  • Agile IT
  • San Diego, CA

Job Description

Job Description

Agile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.

What you’ll work across (our services)

  • Professional Services – Enablement (fixed‑price projects)
  • Managed Services – Security & CMMC Compliance for Microsoft cloud and on‑premises systems
  • Microsoft GCC High Licensing (secure onboarding & lifecycle operations)
  • Complementary Partner Services (co‑delivered with strategic partners)

Own delivery of fixed‑price cybersecurity enablement from scoping to acceptance. Lead PMs/engineers, enforce SOW quality and control mappings, manage risk/change, and ensure projects land on‑time/on‑budget with audit‑ready evidence and a crisp handoff to MSP operations.

Responsibilities

  • Plan & execute: Drive schedules, resources, and quality for identity, endpoint, data protection, threat, landing zones, and migrations.
  • Quality gates: Enforce SOW clarity, acceptance criteria, HLD/LLD reviews, and CMMC L2 control mappings in build docs/runbooks.
  • Evidence & compliance: Standardize evidence packages; contribute to SSP/POA&M inputs with GRC partners.
  • Risk & change: Maintain RAID logs; manage change orders; protect project margin.
  • Handoffs: Transition to MSP with runbooks/SLAs/monitors ; complete readiness/acceptance checklists.
  • Automation & standardization: Promote PowerShell, Bicep/Terraform, Logic Apps, and n8n/Rewst for repeatable, faster delivery.

Success Metrics (6–12 months)

  • On‑time/on‑budget ≥ 90%; project margin at/above plan.
  • Rework < 5% of hours; clean acceptance with documented evidence.
  • Time‑to‑audit‑ready reduced vs baseline
  • CSAT ≥ 4.5/5.
  • ≥ 33% attach from enablement to managed services within 90 days.

  • Required Qualifications

    • 5–7+ years leading security/cloud projects in an MSP/SI or enterprise.
    • Working knowledge of Azure, M365, and Azure Gov / Microsoft GCC High differences/constraints.
    • Ability to map CMMC L2/NIST 800‑171 controls to Microsoft implementations and document them.
    • Familiarity with automation (PowerShell, Bicep/Terraform, Logic Apps; n8n/Rewst a plus).
    • Strong project governance (risk/change), stakeholder management, and SOW discipline.
    • Education: College degree preferred, not required.

    Nice to Have

    • Former engineering background (Entra/Intune/Defender/Sentinel/Purview).
    • PMP/Prince2; SC‑100/AZ‑500/SC‑200 helpful.
    • Experience with PSA project accounting and milestone billing.

    Tools You'll Use

    AutoTask PSA, Moovila, Project Management, Automation tools like Zapier/Azure Logic Apps/Power Automate/n8n/Rewst

    Compensation & Benefits

    • Competitive compensation
    • Comprehensive benefits (medical, retirement, PTO, professional development).
    • Mission‑driven work that directly strengthens the national security supply chain.

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