Job Description

Job Description

Job Description

Job Description

Title: Student Success Coach 

Reports to: Student Success Coach Supervisor

Location : Fully remote: Can work from anywhere in the continental U.S

About the Organization

EnGen is an AI-powered English learning platform on a mission to solve a systemic access issue: Adult English learners now represent 1 in 10 working-age adults in the U.S., yet the workforce system serves the needs of just 4% of these workers. A Certified B Corporation, we partner with employers, educators, workforce boards, and governments to connect workers with the language skills and career pathways they need to thrive in high-demand industries. Our mobile-first platform delivers personalized, real-world English instruction built on media-rich content and adaptive learning. We combine powerful tech solutions with human support, multilingual coaches, enrollment specialists, and live virtual workshops—to ensure learners make rapid, measurable progress toward their goals.

At EnGen, we believe in using tech to do what machines do best, so people can do what humans do best. Our culture is nimble, empowering, welcoming, and transparent. We value inclusivity, empathy, and authenticity. We’re a fully remote team, distributed across the U.S. and growing fast as we help reshape workforce development nationwide.

• We are looking for a results-oriented Student Success Coach to help increase the adoption and engagement of learners on our platform. Using a suite of communication tools, the Student Success Coach will work directly with learners to boost engagement and ultimately drive the language gains and other outcomes our partners are seeking. You will work closely with the Customer Success Team and report directly to one of the Student Success Coach Supervisors .

• Provide customized coaching support to guide learners in the use of EnGen’s language platform, its features, and added services
• Monitor learners' caseload progress with check-ins, schedule meetings and/or conduct proactive outreach and communication, responding to learners' questions, concerns, and needs. (Engage learners via text message, livechat, phone, video call, or email campaigns)
• Foster persistence and completion by encouraging and motivating learners to take ownership of their learning success, be active on the platform, and achieve their personal and professional goals
• Use our analytics tools to identify clients who could benefit from engagement initiatives
• Manage and complete a backlog of engagement initiative requests
• Share learnings with the CS team and across the organization
• Additional tasks as needed to support learner and client engagement

• Fluency in English, French, and Spanish(spoken and written)
• A strong passion for helping immigrants and refugees remove English as a barrier to achieving career advancement, economic mobility, and better quality of life
• Strong customer service skills and cross-cultural sensitivity
• Minimum 2 years’ experience in student engagement, coaching, customer service, or a similar field
• Experience with mass digital communications tools (e.g. HubSpot, Salesmsg) and designing/deploying multi-message campaigns for various client types
• Action-oriented: works with a sense of urgency, deploys engagement campaigns rapidly
• Proactive nature: takes engagement actions and seeks opportunities to send more without strict guidance

Other details about the role:

● Contractor position (20 - 25 hours a week), schedule set as needed

● This position is part-time

● Must be authorized to work in the U.S.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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