Desktop Support Technician Job at SISL Global, Pekin, IL

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  • SISL Global
  • Pekin, IL

Job Description

Job Description

Responsibilities:

· Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

· Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

· Printer break-fix and installation

· Disposal, redeployment and Asset reclaim

· Shipping coordination

· Data Backup and Data Recovery coordination

· Hardware Refresh

· Warranty and Out-of-warranty repair and replacement

· Depot Services

· Walk Up Support

· Spare parts management

· Good Knowledge / handon on supporting VDI 1st level Trroubleshooting

· Executive (VIP) Support

· Audio and Video Support including Health Checks

· Inventory and Asset Management – Depot Operations

· Coordinate with external vendors for dispatch support

· Identify and resolve hardware and software application conflicts

· Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

· Responsible for asset tagging and entering all incoming equipment into our asset management system

· Collaborate with cross functional teams to properly onboard incoming new hires

· Ensure that hardware is properly assigned and updated into our management system

· Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

· Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

· Ensure that resolutions are consistent with company standards and policies

Job Tags

Remote work,

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