Job Description
We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs.
Responsibilities:
• Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.
• Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.
• Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.
• Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.
• Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.
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