Job Description

Job Description

Job Description

Job Title: Desktop Support Analyst

Location: [Insert Location]

Pay: based on experience

Summary

The Desktop Support Analyst will provide frontline technical support to end users, ensuring timely resolution of hardware, software, and network issues. This role plays a critical part in maintaining smooth IT operations and delivering excellent customer service across the organization.

Key Responsibilities

• Provide hands-on support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows and macOS operating systems.
• Respond to helpdesk tickets, diagnose technical problems, and implement solutions.
• Assist with account setups, password resets, and basic network troubleshooting.
• Maintain and update IT asset inventory records.
• Escalate complex issues to higher-level support or vendors when necessary.
• Provide user training and documentation for common IT procedures.
• Ensure security policies and best practices are followed on all devices.

Required Qualifications

• High school diploma or equivalent; Associate degree or technical certification preferred.
• 2+ years of experience in desktop or IT support role.
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and common business applications.
• Basic understanding of networking fundamentals (TCP/IP, DNS, VPN).
• Excellent communication and customer service skills.
• Ability to work independently and prioritize multiple tasks.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience with Active Directory and ticketing systems (e.g., ServiceNow, Jira).
• Familiarity with remote support tools and MDM solutions.

How to Apply

complete online application at

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